Return & Refund Policy

10-Day Satisfaction Guarantee
At Necturs, we are committed to providing high-quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, you may request a refund within 10 business days of receiving your order.

To request a refund, please contact us at support@necturs.com and include your order number.

No Returns on Intimate Products
Due to the personal nature of our products and for hygiene and safety reasons, Necturs does not accept returns of intimate or adult wellness products. Once a product has been delivered, it cannot be returned or resold.

In most cases, you will not be required to return your product in order to receive a refund under our 10-Day Satisfaction Guarantee.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 10 days of delivery. We will work with you to provide a replacement or issue a full refund, as appropriate.

Refund Processing
Once your refund request has been reviewed and approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Abuse of Policy
Necturs reserves the right to deny refund requests in cases of suspected fraud, abuse of this policy, excessive refund requests, or any activity that violates our Terms of Service.

Contact Us
For any questions regarding this Refund Policy or to request a refund, please contact us at:

Email: support@necturs.com

Last Updated: July 13, 2026