Shipping policy
Shipping Policy
Thank you for shopping with Necturs. We are committed to processing and shipping your order as discreetly, quickly and securely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully authorized.
Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will notify you using the email address provided at checkout.
Shipping Methods
Shipping options and estimated delivery times are displayed during checkout based on your delivery address and the shipping method you select.
Delivery estimates begin once your order has been shipped and are not guaranteed.
Domestic Shipping
We currently ship throughout the United States using trusted shipping carriers.
Estimated delivery times vary depending on your selected shipping method and destination.
International Shipping
Necturs ships to select international destinations where permitted by law.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authority.
Customers are also responsible for ensuring that the products they order are legal to import, possess, and use within their country or jurisdiction.
Necturs is not responsible for shipments delayed, refused, seized, or destroyed by customs authorities.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided directly by the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect shipping address is provided, please contact support@necturs.com as soon as possible. While we will make every reasonable effort to update your order before shipment, we cannot guarantee changes once an order has entered processing.
Necturs is not responsible for packages delivered to an address provided incorrectly by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact both the shipping carrier and support@necturs.com. We will gladly assist you in resolving the issue whenever possible.
Damaged Shipments
If your order arrives damaged, please notify us within 10 days of delivery by emailing support@necturs.com
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the damaged product and packaging.
We will review your claim and work with you to provide an appropriate resolution.
Shipping Restrictions
Necturs reserves the right to refuse or cancel orders that cannot be legally shipped to the destination provided.
We also reserve the right to modify available shipping methods or destinations without prior notice.
Contact us
If you have any questions regarding shipping or your order, please contact us at: support@necturs.com
Last Updated: July 13, 2026